At ez4, your privacy is not merely a legal obligation — it is the foundation of trust we build with every member. This document transparently explains how we collect, use, store, and protect your personal information at all times.
We take privacy seriously. Here are the six core principles that shape how ez4 handles every piece of personal information belonging to our members.
All data transmitted between your device and ez4 servers is protected with 256-bit SSL encryption. No personal or financial information travels in an exposed state across our network.
Ez4 does not sell, rent, or disclose your personal information to any third party for marketing purposes. Your data belongs entirely to you and we will not use it for external commercial interests.
You have the full right to access, correct, download, or request deletion of your personal data at any time. Contact our support team and your request will be processed within 14 working days.
Ez4 operates in full compliance with Malaysia's Personal Data Protection Act (PDPA). We ensure that all data collection and processing practices are lawful and transparent to our users.
We only retain your personal data for as long as necessary for legitimate operational purposes, including legal and accounting requirements. Once the retention period expires, data is securely deleted from our systems.
If you no longer wish to receive marketing communications from ez4, you may unsubscribe at any time through your account settings or by contacting our support team. Your request will be honoured without any additional conditions.
This Privacy Policy describes how ez4 ("we", "the ez4 platform") collects, uses, stores, and protects your personal information when you access or use our platform at ez4.pro. By registering or continuing to use the platform, you consent to the practices described in this policy. Please read the entire document carefully before using our services.
Ez4 collects various types of information to ensure the platform operates properly and that the user experience remains safe and seamless. The information collected falls into two main categories:
Information you provide directly:
Information collected automatically:
Note: ez4 does not collect sensitive information such as biometric data, medical records, or religious and racial information, unless you voluntarily provide it in a relevant context.
Every piece of information we collect has a clear and legitimate purpose. ez4 does not use your data for purposes not stated in this policy without first obtaining your additional consent.
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Identity verification & KYC | Name, date of birth, ID document | Legal obligations |
| Payment processing | Bank / e-wallet details | Contract performance |
| Account security & fraud detection | IP, login, session activity | Legitimate interests |
| Service communications | Email, phone number | Contract performance |
| Marketing & promotions | Email, game history | Your Consent |
| Platform improvements | Usage data, analytics cookies | Legitimate interests |
| Regulatory compliance | All relevant data | Legal obligations |
In the context of responsible gaming, we also analyse your wagering activity patterns to identify risk indicators and, where necessary, reach out to you with relevant support information. This is part of our commitment to member well-being.
Ez4 does not sell or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where we need to share information with others to ensure the platform operates properly and complies with the law:
Our Guarantee: All third parties we work with have undergone rigorous security assessments. They are only permitted to use your data for the specific purposes we direct and may not use it for their own ends.
Ez4 continuously invests in cybersecurity infrastructure to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key security measures we practise include:
In the event of a data breach affecting your personal information, ez4 is committed to notifying you and the relevant authorities within the timeframe required by applicable law.
Ez4 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
Cookie Controls: You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the ez4 platform.
As an ez4 member and data subject under applicable data protection laws, you have the following rights regarding your personal information:
You have the right to request a copy of all personal information we hold about you at any time.
If any of your information is inaccurate or outdated, you have the right to request an immediate correction.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes or on the basis of our legitimate interests.
You may request your data in a machine-readable format for transfer to another service provider.
In certain circumstances, you have the right to request that we temporarily restrict the processing of your personal data.
To exercise any of the above rights, contact the ez4 support team. We will respond within 14 working days. In complex cases, this period may be extended to 30 days, and we will notify you accordingly.
The ez4 platform is exclusively for individuals aged 18 and above. We do not intentionally collect, process, or store any personal information from individuals under the age of 18.
If we determine that personal data has been collected from a minor, we will take immediate action to:
If You Suspect Underage Use: If you believe a child has registered or accessed the ez4 platform, please contact our support team immediately. We will investigate and take appropriate action promptly.
Ez4 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. The latest version will always be available on this page with a clear update date.
For material and significant changes, we will provide you with appropriate notice via:
Continued use of the ez4 platform after changes take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, please discontinue use of the platform and contact us to close your account.
Your personal data is stored on secure servers. ez4 maintains data retention periods based on the following requirements:
In some cases, your data may be processed or stored outside Malaysia by our technical service providers. When this occurs, we ensure that protections equivalent to Malaysia's PDPA standards are applied, including through valid data transfer agreements and appropriate safeguard mechanisms.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is available to assist you at any time.
You can reach us via:
All privacy-related enquiries will be handled with strict confidentiality and professionalism. We are committed to responding within 3 working days for general enquiries and 14 working days for formal data subject rights requests.
Official Complaints: If you are not satisfied with how we handle your privacy complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia or the relevant data protection authority in your jurisdiction.
Register with ez4 today and enjoy a gaming experience that is safe, fair, and fully protected. Your data is always in the right hands.